We genuinely want you to love your purchase! Our products are handcrafted in small batches, reflecting our commitment to quality and purity—free from preservatives, additives, and chemicals. While this artisanal approach results in a unique high quality and fresh products, it also means that all sales are final, and we cannot accept returns, refunds, or exchanges.
In the rare case of a reaction, please discontinue use. We encourage you to wait a week patch test and contact a customer care representative for dilution tips. Please review the complete ingredient list available online and on the product packaging to check for any potential allergens. If you have any questions before you buy, please don’t hesitate to reach out—we're here to help.
If there’s an issue with your order, such as a damaged or broken item, please contact us at Trulytrulyessential@gmail.com within 7 days of delivery. We’re dedicated to making things right, so please include photos of the damage to help us process your request efficiently. Thank you for your understanding and support!
